Who should attend?
Headteachers, Senior Leaders, Heads of Department, Heads of Year/ Key Stage, and also useful for Front Office Staff, CPD Co-ordinators, Form Tutors, and NQTs.
This course is for anyone who ever has to tackle tricky conversations with parents or colleagues as part of their role, and for schools who want to reduce workplace upset, worry, and stress.
Aims of the course are to:
- Develop the understanding of how communication works in difficult conversations
- Practise and improve existing techniques through interactive training
- Enable delegates with clear, effective strategies in order to tackle difficult conversations with parents or colleagues without fear, worry, or upset
- Enhance staff well-being by investing in training that tackles a genuine area of concern
“I cannot recall enjoying an INSET session as much as I enjoyed this one”
“Being able to stop, advise the teacher, and replay the difficult conversation was a really useful approach – I’ve never seen it done this well before, and I really added ideas to my own approach to difficult conversations”
“The chance to see and hear others in action was invaluable – I’ve taken away key phrases and language that I know I’ll use in the future…”
“I thought the level of engagement was the best I’d ever seen – it’s clearly a very important topic that people worry about, and a chance to share experience on this topic showed me that the leadership of the school care about us and want us to feel supported – that in itself was so important to know…”
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