Managing Difficult Conversations: Achieving positive outcomes from tricky conversations with parents/carers, colleagues, and other professionals

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Date(s) - 02/05/2018
10:15 am - 3:30 pm


ISA House

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This course is for any teacher, middle leader, or member of SLT who ever has to tackle tricky conversations with parents or colleagues as part of their role, and for schools who want to reduce workplace upset, worry, and stress.

Who should attend?

Headteachers, Senior Leaders, Heads of Department, Heads of Year/ Key Stage,  and also useful for Front Office Staff, CPD Co-ordinators, Form Tutors, and NQTs.

Aims of the course are to:

• Develop the understanding of how communication works in difficult conversations
• Practise and improve existing techniques through interactive training
• Enable staff with clear, effective strategies in order to tackle difficult conversations with parents or colleagues without fear, worry, or upset
• Enhance staff well-being by investing in training that tackles a genuine area of concern

Who are Dramanon?

Dramanon Thoughts on Training for Difficult Conversations…

“I don’t sleep the night before a conversation with a parent that I know is going to be difficult”.

– Form Tutor, and Head of Department at an ISA School

“There is clearly a duty to engage all employees and management in training to tackle the difficult communication issues that arise in the workplace, but it also makes commercial sense. Staff absence and sick leave caused by stress results in considerable expense, lost working time, a drop in progress and productivity, and a considerable amount of wasted management effort – not to mention unhappy staff who can feel under-skilled, undervalued and unsupported. In a school context this can have a negative impact on budgets, staff morale and retention, and of course on student outcomes. Training which is powerful and memorable, even fun, can really take the chore out of coaching and instruction, and ensure that all staff are well-equipped to deal with the potentially stressful aspects of their professional duties.”

You might also be interested in these Mental Health and Management courses


Bookings are closed for this event. To check availability, please contact us on 01799 523619, or email

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