ISA Terms and Conditions

By clicking ‘Send your booking,’ delegates are confirming that they accept ISA’s terms and conditions and that they have the proper authority from the appropriate person in school to accept these conditions.


The fee includes refreshments, tuition and access to course materials.  It does not cover the cost of travel to and from the venue or car parking fees (if applicable). Accommodation is included in the fee only for Annual Conference, Proprietors Conference, Autumn Study Conference, Heads Induction Conference and the Deputy Heads Conference, when specified.

The cost of courses and conferences can be found on the individual event pages.

Methods and Terms of Payment

We take payment by BACS or online via WorldPay.  Upon receipt of booking details, we will issue an invoice (if requested) which will be emailed directly to the booking contact.  Payment is due 30 days from the invoice date, except for bookings made within 30 days of the course date for which invoices must be paid immediately so that payment is received prior to the course.

For the Annual Conference, Proprietors Conference, Autumn Study Conference and Heads Induction Conference, all hotel payments are paid directly to ISA, with the exception of any extra nights or items charged to the room, for which the delegate is responsible for settling with the hotel. The choice of residential course and conference options is fixed and cannot be varied.

ISA Procedures for Arrears

  1. The terms of payment for all ISA services will be 30 days.
  2. If not paid, a second invoice will be sent demanding payment, terms 15 days.
  3. If not paid, a third invoice will be sent to the Member by recorded delivery, terms 15 days.  The letter will indicate that ISA Executive may refer the sum for debt collection, including additional costs and statutory interest calculated at 8% plus the Bank of Interest Base Rate.
  4. The debt will be brought before the Association’s Finance Committee at the next available opportunity.  The Committee may recommend appropriate action to ISA’s Executive Council under Article 20, ISA Articles of Association.

All invoices raised by the Association are to include the terms as outline above, including Executive’s powers to levy interest and costs.  All correspondence will be sent electronically under Article 77 except where stated above.

Cancellations and Amendments

By the delegate or school:

Any amendments to bookings must be notified as soon as possible by email to or by phone 01799 581697.

Day course cancellations must be notified by email to  A substitute delegate will be accepted providing he or she meets the required criteria.  If no substitute can attend, schools will be liable for the full cost of the course.

If a cancellation is due to an impending ISI inspection, please notify ISA immediately.  In these circumstances ISA does not offer a refund but a place of the same value in a subsequent course within that academic year can be booked.  ISA will accept no responsibility for delegates’ accommodation or travel costs.

Residential conference cancellations must be notified by email to but schools will still be liable for the full cost of the conference.  Conference fees are not refundable.

No refund will be given in the event of non-attendances or for attendance for part of a course or conference.

By the ISA:
ISA reserves the right to cancel or re-schedule a course in exceptional circumstances.  In the event of cancellation due to extreme weather conditions, ISA will notify delegates using the personal contact numbers and email addresses provided at the point of booking, no less than 24 hours before the registration time for the event.  Delegates are advised to check the ISA website home page for cancellation information.

A full refund of the course fee will be provided where delegates are unable to attend any alternative date(s) offered.  However, ISA will accept no responsibility for any travel or accommodation costs incurred.

Course/Conference Programme and Content

ISA reserves the right to amend the advertised programme of any course or conference.  ISA will not be liable for any real or consequential loss arising from such alterations or amendments to the programme content.

Data Protection

ISA will process your personal data in accordance with data protection legislation.  Please also review our Privacy Policy. You hereby agree that the information you submit via the booking process may be processed for the purposes of:

a)  disclosing contact details to delegates attending the course or conference
b)  enabling ISA to carry out its administrative functions and to provide you with
information by email or other means
c)  assessing and evaluating the use of the course
d)  information and database compilation and administration
e) sending you future emails



Course hand outs and material are for the use of delegates only and must not be used to create a database or re-circulated to third parties.  You must agree not to remove copyright or trade mark notices from any copies of material.  Where the copyright and other rights belong to a third party, it is your responsibility to obtain any licences or permissions that may be required to use such material and you agree to pay any costs or expenses incurred by ISA which arise as a result of your failure to obtain such licences and permissions.

These terms may be varied from time to time.  Please ensure that you review the current terms and conditions on the ISA website as you will be deemed to have accepted a variation when booking.