Date(s) - 04/03/2020
10:00 am - 3:30 pm
Who should attend?
The course is suitable for Heads, Bursars and other senior managers involved with the management of staff and those who may be involved in difficult conversations.
This course is designed to provide attendees with a toolkit for dealing with difficult conversations with staff and independent third parties (for example parent complaints). The session will explore management techniques for disciplinaries, grievances and performance issues. It will also consider methods to resolve complaints raised by parents.
Attendees will learn:
- Different techniques for difficult conversations
- How difficult conversations may be avoided
- Strategies for difficult conversations
For those who require accommodation, the Crown House Hotel is a short walk from ISA House. Mention you are attending an ISA course when booking, to receive a preferential rate of £85.
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