Leadership: Handling Difficult Conversations

Date(s) - 04/03/2020
10:00 am - 3:30 pm


ISA House

Who should attend? 

The course is suitable for Heads, Bursars and other senior managers involved with the management of staff and those who may be involved in difficult conversations.

This course is designed to provide attendees with a toolkit for dealing with difficult conversations with staff and independent third parties (for example parent complaints). The session will explore management techniques for disciplinaries, grievances and performance issues. It will also consider methods to resolve complaints raised by parents.

Attendees will learn:

  • Different techniques for difficult conversations
  • How difficult conversations may be avoided
  • Strategies for difficult conversations.

Course tutor: Gemma Woodhouse Penningtons Manches Education Group

You might also be interested in these Leadership and Management courses


Ticket Type Price Spaces
Standard Delegate Rate

Includes course materials, lunch and refreshments
Second Delegate Rate (ISA Members' schools only)
(For every full paying delegate you are entitled to a second at a discounted rate)

Please review our Terms & Conditions.

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