This course aims to offer those new to management successful strategies to support them on their journey
What you will learn:
- Communicating successfully in a leadership role
- Preparation for dealing with difficult people, meetings & situations
- An opportunity to devise strategies through role play and discussion
Programme Outline
- Communication - Managing & leading a team including leadership styles, chairing meetings, successful and confident communication
- Managing conflict - difficult people, conversations and situations including effective body language, assertiveness, active listening
- Delegation - its importance and successful strategies
- Appraisal, coaching approach, giving bad news, appointing staff, uncooperative, under performing and weak team members and.... dealing with parents!
