Critical Incident Management: PA – managing the eye of the storm

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Date(s) - 01/10/2019
10:00 am - 3:30 pm


DLD College

Suitable for: PAs, Reception staff and other admin or support staff

Aims of course

To equip PAs and Reception staff on how to recognise the early stages of a critical incident and understand what action they need to initiate in the Golden Hour that will enable the school to manage events.

Programme outline:

The day will identify the 4 key phases of a critical incident pathway and then focus on the first two phases where speed and urgency are required.

The course will explore who is best placed to make decisions in these phases and how to then escalate potential risks to the school’s management team.

The practical application of these concepts will then be explored using table scenarios, giving participants the confidence to react calmly and correctly to sudden, dramatic events.

What you will learn

Understanding of what a critical incident pathway looks like.
The vital role of PAs & Reception staff in phase one and two in a 4-phase pathway.
How to effectively mobilise the wider Senior Leadership team.

Course tutor: Robin Hamilton – AI Schools

The director of AI Schools, Robin Hamilton, joined the UK Police in 1990 and undertook a wide variety of roles that encompassed patrol, investigation, riot control and covert operations. In 2005, Robin was seconded to the FCO, where he was responsible for diplomatic security in Greece and the Balkans, before being head hunted into corporate security where he specialised in Crisis Management Response. Using his extensive experience, Robin now runs training and coaching sessions on critical incidents and supports schools throughout the UK and abroad in developing lockdown capabilities.

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Ticket Type Price Spaces
Standard Delegate Rate

Includes course materials, lunch and refreshments
Second Delegate Rate (ISA Members' schools only)
(For every full paying delegate you are entitled to a second at a discounted rate)

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