Leadership: Managing Difficult Conversations – Achieving positive outcomes from tricky conversations with parents/carers, colleagues, and other professionals

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Date(s) - 01/10/2018
10:15 am - 3:30 pm


ISA House

This course is for any teacher, middle leader, or member of SLT who ever has to tackle tricky conversations with parents or colleagues as part of their role, and for schools who want to reduce workplace upset, worry, and stress.

Who should attend?

Headteachers, Senior Leaders, Heads of Department, Heads of Year/ Key Stage,  and also useful for Front Office Staff, CPD Co-ordinators, Form Tutors, and NQTs.

Aims of the course are to:

• Develop the understanding of how communication works in difficult conversations
• Practise and improve existing techniques through this highly interactive and immersive training
• Enable staff with clear, effective strategies in order to tackle difficult conversations with parents or colleagues without fear, worry, or upset
• Enhance staff well-being by investing in training that tackles a genuine area of concern

Who are Dramanon?

Feedback from previous delegates

“I can honestly tell you that it was probably the best and most thought-provoking session I have ever attended in 24+ years working on projects. It made such a change from PowerPoint and the regular videos.  Having the opportunity to interact with the scenario really meant that you could see the difference in behaviours and also see the impact that changing behaviours made”

“I cannot recall enjoying an INSET session as much as I enjoyed this one”.

“Being able to stop, advise the teacher, and replay the difficult conversation was a really useful approach – I’ve never seen it done this well before, and I really added ideas to my own approach to difficult conversations”.

“An excellent course, with the right level of feeling relaxed whilst also feeling structured, relevant, and to the point.”

“The chance to see and hear others in action was invaluable – I’ve taken away key phrases and language that I know I’ll use in the future…”

“I thought the level of engagement was the best I’d ever seen – it’s clearly a very important topic that people worry about, and a chance to share experience on this topic showed me that the leadership of the school care about us and want us to feel supported – that in itself was so important to know…”

You might also be interested in these Mental Health and Management courses


Bookings are closed for this event. To check availability, please contact us on 01799 523619, or email courses@isaschools.org.uk

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