Leadership: Managing difficult people successfully

Date(s) - 25/04/2019
10:00 am - 3:30 pm


LVS Oxford

Suitable for: Heads, Deputy Heads, Heads of Department and Pastoral Leaders

All who are responsible for management and leadership in a school will periodically have to deal with difficult people whether they be pupils, parents or colleagues. This can lead to conflict situations which can be a significant source of stress and anxiety for senior staff. This course will explore the legal considerations that need to be borne in mind and also, through a series of scenarios, provide practical advice on how difficult people can be dealt with efficiently, fairly and to the benefit of the school.

The aims of the course are to:

  • Provide guidance on how to deal with instances of serious pupil misbehaviour in a legally compliant manner
  • Provide strategies for dealing with various types of difficult parents
  • Equip leaders with the knowledge and skills to challenge staff underperformance and deal with misconduct
  • Identify reasons for resistance to change and explore ways it can be overcome

Programme outline:

  • Dealing with instances of serious pupil misbehaviour
  • Strategies for managing difficult parents
  • Staff: tackling underperformance and misconduct
  • Staff: overcoming resistance to change

Course tutor: Steve Boyes


Bookings are closed for this event. To check availability, please contact us on 01799 523619, or email courses@isaschools.org.uk

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